CANCELLATIONS & RETURNS The cancellation of any order or service within 7 working days will not incur a penalty. This period runs from the day the contract is concluded for services & the day after the day of delivery for goods. After this all order & services will be subject to a 20% administration charge. Defective items will be replaced free of charge; any other item returned to us will incur a restocking charge of 20%. We do not supply books on approval.